Privacy
Policy.
How Mission Green Pty Ltd collects, uses, stores and protects your personal information.
Effective Date: 1 January 2025
Entity: Mission Green Pty Ltd (ABN 17 659 134 577)
1. Information We Collect
We collect personal information necessary to provide our energy products and services, including:
- Name, email address, phone number and residential address
- Property details relevant to energy system design (roof type, orientation, shading)
- Electricity usage data and billing information
- Financial information for credit applications (processed by third-party finance partners)
- Communication records between you and Mission Green
2. How We Use Your Information
We use your personal information to:
- Design and deliver customised energy solutions for your property
- Process rebate applications and government incentive claims on your behalf
- Facilitate finance applications with our partner providers
- Monitor and maintain your energy system performance
- Communicate about your installation, warranty and system updates
- Improve our products, services and customer experience
3. Information Sharing
We may share your information with:
- SAA-accredited installers in our network (for installation purposes)
- Finance partners (Brighte, Plenti) if you apply for finance
- Electricity distributors and retailers (for grid connection applications)
- Government bodies (for rebate and incentive processing)
- Equipment manufacturers (for warranty registration)
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, modification or disclosure. This includes encrypted data transmission, secure server infrastructure and access controls.
5. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications at any time
6. Cookies and Analytics
Our website uses cookies and analytics tools to improve your browsing experience and understand how visitors use our site. You can manage cookie preferences through your browser settings.
7. Contact Us
For privacy-related enquiries or to exercise your rights, contact us at:
Email: privacy@missiongreen.com.au
Phone: +61 3 8612 7234
Post: Mission Green Pty Ltd, Level 32, 367 Collins St, Melbourne 3000 VIC
8. Updates to This Policy
We may update this privacy policy from time to time. Material changes will be communicated via email or through our website. The effective date at the top of this policy indicates the last revision.