Reservation Terms & Refund Policy
1. What the reservation is
The install-slot reservation (typically $149, shown at payment) places you in our installation queue while you decide. It is not a deposit under an installation contract and creates no obligation to buy — the only binding agreement is the written proposal you may later choose to sign after your free site inspection.
2. What it gets you
- Your place in the install queue, held while you decide.
- Priority scheduling of your free site inspection.
- The full amount credited against your job if you proceed.
3. Refunds
Ask and it's refunded — by email (info@missiongreen.com.au), phone (03 8612 7234), or by replying to your confirmation email. No reason needed, no deduction made. Refunds go back to your original payment method, normally within 5 business days.
We also refund it automatically, without you asking, if: we can't service your address; the site inspection shows we can't deliver the system as priced and you don't wish to proceed; or we can't offer an install date within a reasonable time.
4. What it doesn't change
- Prices and rebates are confirmed in writing after your site inspection, exactly as on our price page — the reservation doesn't lock a price, and no further money is payable unless you sign a proposal.
- If a published government incentive changes before you sign, your proposal is re-quoted at the real rate — better or worse.
- Nothing here excludes your rights under Australian Consumer Law. Mission Green is a NETCC Approved Seller.
5. Payment handling
Payments are processed by Stripe; Mission Green never sees or stores your card details. Your payment record shows Mission Green Pty Ltd.